Your Questions Answered
About PPL
Who is Palmer Power & Lighting? Palmer Power & Lighting is a trusted Sydney-based electrical service provider, delivering reliable solutions for both residential and commercial customers. With over 20 years hands on industry experience, we handle everything from emergency call-outs and general electrical work to larger installations, new builds, and switchboard upgrades. Our work is carried out by a licensed and insured electrician, with a strong focus on safety, quality workmanship, and using materials built to last. We’re committed to providing responsive service and practical solutions, ensuring every job is completed to Australian standards and tailored to suit your needs and budget.
Are you Licenced and Insured? Yes — Palmer Power & Lighting is fully licensed and insured, giving you complete peace of mind. We hold an Electrical Contractor Licence (No. 140058C) issued in Fairwork NSW, and all work is carried out by a qualified electrician in accordance with Australian Standards, including the AS/NZS 3000 Wiring Rules. We maintain appropriate insurance coverage, including public liability, to ensure you and your property are protected. We also stay up to date with the latest industry standards, regulations, and technologies to deliver safe, compliant, and high-quality work. Certificate of Currency for Insurance can be provided upon request.
How is PPL different to other electrical businesses? At Palmer Power & Lighting, it’s simple — turn up, do quality work, and treat people right. That’s how we’ve built trust, and that’s how we’ll continue to operate.
What areas do you service? We’re based in the Hills District and cover the wider Sydney region, including the Blue Mountains, Hawkesbury, North Shore, Central Coast, Inner West, Northern Sydney, Ryde, and Parramatta. Not sure if we service your area? Give us a call — we regularly travel beyond these areas for the right project.
Quotes, Fees & Payments
Are your quotes free? Yes — we provide obligation free quotes. Wherever possible, we’ll come out and assess the job in person so we can give you a clear, accurate price and timeframe upfront.
Are your Quotes Fixed Price? Yes — for most jobs, we provide fixed-price quotes so you know exactly what to expect before any work begins. During the quoting process we assess the job requirements, a review of your existing electrical setup, and a discuss this with you. We also take into account all relevant compliance and safety requirements. Following this, we provide a detailed written quote outlining all costs, including labour, materials, and any necessary compliance work. This means the agreed price is what you’ll pay with no hidden costs. From time-to-time unexpected issues arise once work has started, we’ll discuss these with you first and provide clear pricing before proceeding. For larger or more complex projects where a full assessment isn’t possible upfront, we’ll clearly explain the pricing approach before starting. You may prefer a time and materials charge. We can accommodate that too.
Do you charge call-out fees? It depends on the situation. We’re upfront about all costs. Any call-out or inspection fees will be clearly explained before we attend — no hidden charges.
What Payment methods do you accept? We offer a range of payment options for your convenience, including: Credit and debit cards Direct bank transfer (including PayID) Cash Cheque payments (commercial clients) For larger residential projects and commercial work, we operate on a milestone-based payment schedule, with payments made at agreed stages throughout the job. For smaller jobs and emergency call-outs, payment is typically required upon completion. All payments are accompanied by tax invoices and receipts, suitable for your records and any insurance claims.
Services & Products
Do you offer emergency electrical services? Yes — we handle emergency call-outs across Sydney. If something feels unsafe (power outage, burning smell, tripping switchboard), don’t wait — give us a call.
How quickly can you get here? We aim to respond as quickly as possible, especially for urgent or unsafe situations. When you call, we’ll give you a realistic ETA and keep you updated.
Do you supply lights, fans, switches, power points etc? Yes — we provide a full supply and installation service using quality products, or we can professionally install items you’ve already purchased.
What products do you use? We only use and recommend reliable, high-quality electrical products that meet Australian standards and are built to last. We work with trusted brands known for performance, safety, and modern design. For switches and powerpoints, we use brands like Clipsal and HPM. For switchboards and protection equipment, we rely on ABB, Schneider Electric, and Hager for their strong safety features. For lighting, we install energy-efficient LED solutions from brands like Philips, Osram, and Brilliant. We also supply and install ceiling fans and ventilation systems suited to Australian conditions, along with smart home and security products from brands like Ring, Arlo, Nest, Honeywell, and Clipsal. Data and cabling solutions are also available. We choose products based on quality, reliability, warranty support, compliance, and value for money — not just price.
Compliance & Regulations
What Standards does electrical work need to meet? In NSW, all electrical work must follow strict safety regulations and industry standards. The main standard is the AS/NZS 3000 Wiring Rules, which govern how installations are carried out. Work must also comply with NSW legislation, including consumer safety laws and licensing requirements under the Home Building Act. Additional Australian Standards may apply depending on the job, such as cable selection, construction sites, and equipment testing, along with requirements from energy providers and the Building Code of Australia. All work must be completed by a licensed electrician, and a Certificate of Compliance for Electrical Work (CCEW)can be issued on completion to confirm it meets required standards. At PPL, we ensure every job is completed safely, compliantly, and to a high standard
Do I need council approval for electrical work? In most cases, standard electrical work such as repairs, replacements, and minor upgrades doesn’t require council approval when carried out by a licensed electrician. Approval may be needed for larger or more complex projects, such as major renovations involving rewiring, new electrical installations in new builds or extensions, work on heritage-listed properties, or the installation of higher-capacity systems like three-phase power. Solar installations may also require approval, although many fall under exempt development in NSW. Even where council approval isn’t required, electrical work must still be completed by a licensed electrician, and a Certificate of Compliance for Electrical Work (CCEW) is issued on completion to confirm it meets safety and Australian standards. We’ll assess your specific job upfront and let you know if any approvals are required, so there are no surprises.