Terms & Conditions

Service Agreement and policies

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you and Palmer Power & Lighting ('we', 'us', or 'our'), concerning your access to and use of our electrical services and website.

2. Services

We provide professional electrical services including but not limited to:

Emergency Electrical Repairs
Residential Electrical Services
Commercial Electrical Services
Electric Vehicle Charging Installations
Switchboard Installations or Upgrades
New Build & Renovation Electrical
Electrical Safety Inspections
Smoke Alarm Installation
Power Point and Lighting Installation or Repairs
Electrical Fault Finding
Electrical Maintenance

All services are subject to availability, and we reserve the right to refuse service to anyone for any reason at any time.

3. Quotes and Pricing

3.1. All quotes provided are:

Valid for 30 days from the date of issue
Subject to site inspection and assessment
Inclusive of GST unless otherwise stated
Subject to change if the scope of work changes
Based on the condition of the electrical systems and property at the time of inspection

3.2. Payment Terms:

A deposit may be required for larger jobs
Final payment is due upon completion of work
We accept cash, direct deposit, and credit card payments
Late payments may incur additional fees

4. Cancellation and ReschedulingServices

We understand that circumstances may change. Our policy regarding cancellations and rescheduling is as follows:

Cancellations made more than 48 hours before scheduled service: No charge
Cancellations made 24-48 hours before scheduled service: 25% of quoted price may be charged
Cancellations made less than 24 hours before scheduled service: 50% of quoted price may be charged
No-shows: 50% of quoted price will be charged

If we need to reschedule due to adverse weather conditions or unforeseen circumstances, we will contact you as soon as possible to arrange an alternative date and time.

5. Limitations of Liability

While we take every precaution to prevent damage to property, we cannot be held liable for:

Pre-existing property damage or conditions
Damage to unmarked plumbing, electrical wiring, or concealed pipes
Weather-related issues during or after service completion
Concealed structural issues discovered after work begins
Environmental factors beyond our control
Changes to property conditions after assessment
Issues related to the age and condition of existing materials or structures that were not visible during inspection for quoting
Implementation of recommendations by third parties

6. Work Health and Safety

We maintain strict compliance with Work Health and Safety regulations. We reserve the right to:

Cease work if unsafe conditions arise
Have clear access to work areas
Ask you to secure animals for both their safety and ours
Implement safety zones around renovation areas
Refuse work that compromises safety standards
Postpone work due to unforeseen structural issues
Use appropriate personal protective equipment (PPE) at all times

7. Warranties and Guarantees

All our work comes with:

12-month workmanship warranty as specified in your quote
Compliance with Australian Electrical Safety Standards and Wiring Rules (AS/NZS 3000)
Licensed and qualified electricians performing all electrical work
Certificate of Compliance Electrical Work (CCEW) for completed installations as required

Please note that we cannot guarantee:

Electrical systems affected by pre-existing conditions not visible during inspection
Issues arising from client-supplied materials or equipment
Damage from power surges, lightning strikes, or other extreme electrical events
Damage caused by improper use, tampering, or unauthorised modifications
Problems arising from normal wear and tear of electrical components

8. Contact Information

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If you have any questions about these Terms and Conditions, please contact us:

Email: davepalmer_ppl@outlook.com